I have just bought Civilization 5 online through Steam as they had a promotional weekend. They were quick enough to take my money but the game does not download and now they won't respond to my mails to the support desk.
The error results when Steam is not able to complete the installation. Clearing the Steam download cache will cause the Steam client to flush locally cached. The Steam library folder contains all of your installed games on disk. All trademarks are property of their respective owners in the US and other countries. When I try to buy the game again I get the error: ¨we're sorry, this product cannot be purchased at this time. (E-82000113)¨ When I check my transaction history it says that I have purchased the full bundle, but when I check my download history and playstation store library, only the add-ons show up. If Agent is unable to download data and/or install game files for you. Let’s start with the simplest course of action – restart your computer. The reboot is going to close, reset and then restart the Agent process. Battle.net Issues Can’t Download Data or Install Game Files.
Any ideas? Do I simply call my CC provider and block this?
Does anybody who went through a similar experience have a solution?
5 Answers
Sometimes deleting the ClientRegistry blob and having Steam rebuild its cache of games helps.
From the ClientRegistry.blob answer on Steam Support:
Windows XP/Vista/7
- Completely exit from the Steam client.
- Go to
C:Program FilesSteam(or the Steam directory that was specified during installation). - Locate
ClientRegistry.bloband rename this file toClientRegistryOld.blob - Restart Steam to allow the file to be recreated.
- Test the issue once more.
Mac OS X
- Completely exit from the Steam client.
- Go to
/Users/[Username]/Library/Application Support/Steam - Locate
ClientRegistry.bloband rename this file toClientRegistryOld.blob - Restart Steam to allow the file to be recreated.
- Test the issue once more.
I've bought 10+ games on steam and they've all downloaded without problem.
- Have you read the FAQ? There might be something there about it or what to do
- Perhaps your firewall is too strict
- Perhaps your ISP doesn't allow it
- Perhaps your CC is from another country then you're trying to download too
- How long have you given them to respond? 1 day 2 days? 1 week?
I've personally found Steam to be fairly efficient, and if something isn't working they do what they can to fix it. Also why block on your CC? WHy not just ask them for a refund? If you block on your CC you are just giving yourself a bad record with steam, if you ask for a refund because x doesn't download IMO that's a lot better and makes more sense.
Did the download somehow pause itself? Go to Library -> Downloads and make sure.
First off, I would relax a bit. They probably did not respond due to the fact that it was a holiday weekend in the United States. They will most likely respond today or tomorrow, as I'm sure they have quite a backlog of support requests.
Second, try changing your download region. Generally when I have a download that is 'suspended' its just that the content delivery server is full. Switching to one nearby that has less traffic generally fixes the problem.
I recently had a similar problem - all games refused to download.
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Opting out of the Steam beta (view --> settings --> account --> beta participation) fixed the problem for me.
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protected by Community♦Feb 23 '14 at 22:51
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